Shipping Policy
Welcome to VIGMORA.
We are committed to delivering your orders safely and on time.
We deliver across Pakistan.
Orders are processed within 1–2 business days after confirmation.
Delivery usually takes 2–5 business days, depending on your city and courier service.
Customers will receive order updates via WhatsApp, SMS, or phone call where applicable.
Shipping charges (if any) will be displayed during checkout.
Delivery delays caused by weather conditions, public holidays, or courier companies are beyond our control.
Refund Policy
Customer satisfaction is our priority.
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
After verification, an eligible refund or replacement will be processed.
Refunds are made only after the returned product has been inspected.
Refunds are not available for products damaged due to misuse or negligence.
Cancellation / Return / Exchange Policy
Orders can be cancelled before shipment.
Returns or exchanges are accepted within 7 days for damaged, defective, or incorrect products.
Returned items must be unused and in their original packaging.
Used products cannot be returned or exchanged.
VIGMORA reserves the right to approve or reject any return request after inspection.