Shipping Policy

*Tejarah World Shipping Policy*

### *1. Introduction*

Welcome to *Tejarah World, your go-to multi-vendor platform for a wide range of products. This shipping policy explains how we handle shipping for orders within **Pakistan*. By placing an order on our website or mobile application, you agree to the terms outlined below.

### *2. Shipping Partners*

We collaborate with trusted and reliable shipping partners to deliver your orders promptly and safely across Pakistan. Some of our partners include:

- TCS

- Leopards Courier

- BlueEx

- Pakistan Post

### *3. Shipping Rates*

Shipping rates vary depending on the size, weight, and destination of the package. Rates are calculated at checkout based on:

- *Standard Shipping*: ₨200 - ₨500 (depending on location and weight).

- *Free Shipping*: Available on orders above ₨5,000 (subject to vendor policies).

### *4. Estimated Delivery Times*

We strive to deliver your orders as quickly as possible. Estimated delivery times are as follows:

- *Major Cities (Karachi, Lahore, Islamabad, etc.)*: 3-5 business days.

- *Remote Areas*: 5-7 business days.

- Please note that these are estimates and actual delivery times may vary due to factors such as weather conditions, public holidays, or unforeseen delays.

### *5. Order Processing Time*

- Orders are processed by the respective vendors within *1-3 business days* of receiving the order.

- Once the order is processed, you will receive a notification via email or SMS with tracking details.

### *6. Tracking Your Order*

After your order is dispatched, a tracking number will be provided so you can monitor your shipment's status. You can track your order directly on the Tejarah World website or mobile app under the “My Orders” section.

### *7. Cash on Delivery (COD)*

We offer *Cash on Delivery* for orders across Pakistan:

- *COD Fee*: ₨100 extra (in addition to the shipping fee).

- The maximum order amount for COD is *₨10,000*.

### *8. Shipping Restrictions*

- We currently ship only within Pakistan.

- Some areas may not be serviceable due to logistic limitations. In such cases, we will inform you at the earliest.

### *9. Delayed or Failed Deliveries*

If your order is delayed beyond the estimated delivery time, please contact our customer support at *[email protected]* or call *+923216745365*.

- If a delivery attempt fails due to incorrect address details or the recipient being unavailable, our courier partner may attempt to deliver again or return the package to the vendor.

### *10. Damaged or Lost Packages*

In the rare case that your package arrives damaged or gets lost:

- Please report the issue within *48 hours* of receiving the package.

- Send us a clear photo of the damaged product to *[email protected]* for a replacement or refund.

### *11. Returns and Exchanges*

Please refer to our *Returns & Refund Policy* for details on how to return or exchange a product if you are not satisfied with your purchase.

### *12. Contact Us*

If you have any questions or concerns about our shipping policy, please reach out to our customer support:

- *Email*: [email protected]

- *Phone*: +923216745365

- *Operating Hours*: Monday to Saturday, 9:00 AM - 6:00 PM (PST)

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Feel free to customize this policy according to your specific business needs, shipping rates, and partnerships with local courier services.